Contact VisaPort — We're Here to Help With Your Visa Application
Have a question about visit or work visas, fees, documents or your application status? Reach out and our support team will be glad to assist.
Get in touch
At VisaPort, great support is part of the service. Applying for an international visa can raise all sorts of questions — about which visa type is right for your trip, what documents you need for a particular country, how fees and processing times work, or how to check the status of an application you've already submitted. Our friendly support team is here to help you at every stage of your journey, so you never feel stuck or uncertain.
To speak with us, please use the contact form in the VisaPort app. Simply open the contact page, tell us a little about your question, and we'll get back to you as quickly as possible. When you write to us, it helps to include your destination country, the visa type you're interested in (visit or work), and — if your enquiry relates to an existing application — your application reference number, so we can assist you faster.
Common reasons applicants contact us
- Choosing the right visa: unsure whether you need a visit visa or a work visa for your specific plans? We'll help you decide.
- Document questions: not sure whether a particular file meets the requirements? Ask us before you upload.
- Fees and payment: questions about the fee for a destination, accepted payment methods, or uploading your payment proof.
- Application status: guidance on what each status means and what to expect next.
- Account help: assistance with email verification, signing in, or managing your VisaPort account.
Support you can rely on
We know that a visa application is often tied to important, time-sensitive plans — a wedding abroad, a new job, a family reunion, or the holiday of a lifetime. That's why we take support seriously. When you reach out to VisaPort, you'll receive clear, practical answers from people who understand the process. We'll never leave you guessing, and we'll always point you to the next concrete step.
Before you contact us, you may also find your answer in the frequently asked questions below or on the relevant destination page, each of which includes country-specific guidance on fees, processing times and documents. And if you're ready to begin, you can always start your application and reach out to us at any point along the way — your progress is saved automatically.
Prefer to get started right away?
Begin your visit or work visa application now — and contact our team any time you have a question.
Frequently asked questions
How do I apply for a visa online with VisaPort?
Create a free VisaPort account, verify your email, choose your destination and visa type, complete the guided application wizard, upload the required documents, pay the government and service fee, and submit. You can track the status of your visa application in real time from your dashboard.
Which countries can I apply to through VisaPort?
VisaPort currently supports visit and work visa applications for the United States, Singapore, Finland, Australia, New Zealand, Azerbaijan, Indonesia, Timor-Leste, Germany, Greece and Japan.
What is the difference between a visit visa and a work visa?
A visit visa is for tourism, family visits and short business trips, while a work visa authorises paid employment, assignments and long-term work permits in the destination country.
How long does visa processing take?
Processing times vary by country and visa type, typically ranging from 3 business days for some destinations to 30 business days for others. Each destination page lists its estimated processing time.
Is my personal and passport data secure?
Yes. VisaPort uses encrypted connections, secure document storage and strict access controls. Passwords are hashed and your uploaded documents are only accessible to you and authorised reviewers.